Veselin Angelov
Skills
Windows 7 and 10
MS Office 2010/2013
Active Directory
SharePoint
Lotus Notes
Skype
SAP
Salesforce
Experience
Swedish Speaking Consultant
Tech Mahindra
? — ?
Handled incidents and service requests, assisted users with software issues, and coordinated security procedures.
Customer Success Manager
Service Source
? — ?
Managed customer accounts, handled maintenance schedules, and optimized sales processes.
Universal Adviser
Sitel Bulgaria
2015 — 2016 · Bulgaria
Handled interactions for Microsoft Mobile customers and participated in training activities.
1st Line Technical Support Analyst
Adecco Bulgaria
2015 — 2015
Handled customer calls and emails, resolved requests using knowledge base tools, and documented tickets.
Process Executive - CSR
Infosys BPO s.r.o.
2014 — ? · Brno, Czech Republic
